Ordering FAQs
Can I place an order without creating an account?
Yes, you can check out as a guest. However, creating an account allows you to track orders, save your vehicle info, and manage your purchase history easily.
How do I know if a part fits my vehicle?
Each product page includes compatibility details. If you're unsure, feel free to contact our support team with your vehicle's make, model, and year — we’ll be happy to assist.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. Please contact our support team immediately to request changes before your order is processed.
Shipping FAQs
How long does shipping take?
We offer standard delivery (3–7 business days) and expedited options at checkout. Delivery times may vary based on your location and selected shipping method.
Do you ship internationally?
Currently, AutoFi ships within [your country, e.g., the United States]. We're working on expanding our shipping zones — stay tuned for updates.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email or SMS. You can also log in to your AutoFi account to view order status anytime.
Return FAQs
What is your return policy?
We accept returns within 30 days of delivery for unused and uninstalled items in original packaging. Simply contact our team to initiate the return process.
Are there any items that cannot be returned?
Yes, electrical parts, special-order items, and products marked “non-returnable” on the product page are not eligible for return due to industry safety regulations.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days to the original payment method.